Effective 17/03/2023

Welcome to Benicaro.com. We take pride in offering high-quality, unique illustrations and images crafted by some of the world’s most talented photographers. Our goal is to provide you with exceptional visuals that meet your needs, whether for personal or professional use.

Given the digital nature of our products and the immediacy of their delivery, our policy is as follows:

No Returns or Refunds

All sales on Benicaro.com are final. Due to the digital format of our products and the fact that they come with copyright permissions for use upon purchase, we cannot offer refunds or accept returns once an item has been downloaded. This policy is in place to help protect the copyright and intellectual property rights of our artists.

Copyright Acknowledgment

By purchasing an image from Benicaro.com, customers acknowledge that they are obtaining the right to use the image according to the license provided at the time of purchase. This does not transfer the copyright of the image itself. The purchased image may not be resold, redistributed, or used in a manner not explicitly permitted by the license.

Exceptional Circumstances

While we maintain a strict no-refund policy, we are committed to ensuring customer satisfaction. If you experience technical issues that prevent access to your purchased product or if the product is significantly not as described, please contact us within [Insert Number] days of purchase at [Your Contact Information]. We will review each case individually to determine the best course of action, which may include providing a replacement. Please note, however, that decisions to deviate from our no-refund policy are made at our sole discretion.

Customer Support

We understand the importance of clear communication and support. If you have any questions or concerns regarding our products, or if you encounter technical difficulties in accessing or using them, please don’t hesitate to contact us at [Your Contact Information]. Our team is dedicated to providing timely and helpful support to resolve any issues you may encounter.